Frequently asked questions

Yes. If you already have hosting and a domain, we build on what you have and hand it over ready to go live — there is no need to switch providers to work with us.

No. Your details, accounts and materials are only used for your project, and we do not pass them to any third party. If you would like, we can sign a confidentiality agreement at the start — we offer it without you having to ask.

You will see a first draft within 3 working days. Full delivery depends on the package: 3–5 working days for Starter, 5–7 for Professional, and 7–14 for Flagship — counted from the point your content is ready, not from the day you pay. We send you a simple checklist upfront so nothing holds the project up.

Our packages are RM1,988 (Starter, up to 5 pages), RM3,488 (Professional, up to 10 pages with full SEO and AEO), and RM5,988 (Flagship, up to 15 pages with multi-language and advanced AEO). Pricing is fixed and stated upfront — no hidden fees. Add-ons such as extra pages, ad tracking or e-commerce are quoted separately.

Yes. We keep what already works (your brand, your content, your existing search presence) and rebuild the site around a clearer structure and a proper sales funnel. YCK Consulting in our portfolio is exactly this: an older site reshaped into a professional front that guides visitors to get in touch.

Yes, every website we build is responsive by default and designed mobile-first. Most Malaysian customers will find you on a phone, so we check every layout on phone, tablet and desktop before delivery — and we make it easy for them to reach you with a WhatsApp button that is always within thumb's reach.

We focus on service businesses that win clients through trust and professional image: professional services (accounting, legal, consulting, finance), health and wellness (clinics, counselling, physiotherapy), beauty (salon, spa, beauty care), and education and training providers. These are the businesses where your website is the first thing a customer checks before contacting you. We also work with businesses outside these four — these are simply the ones we do most.

Yes. The Flagship package includes up to 3 languages of your choice — most Johor Bahru businesses pick English, Chinese and Malay, because customers here switch between all three. Other languages are available on request. Translated text is supplied by you, or we can quote for translation separately. Multi-language can also be added to the other packages.

AEO stands for Answer Engine Optimisation. Traditional SEO helps you rank on Google; AEO structures your content so AI tools such as ChatGPT, Gemini and Google's AI results can read, understand and quote your business when someone asks them a question. More customers now start with an AI assistant instead of a search box, so we build that structure — clear question-and-answer content and structured data — into every Professional and Flagship website.

Your site is live and working, and you are not left on your own. The Professional package includes 3 months of website care and the Flagship package includes 6 months — covering hosting, backups, security updates and small content changes. If you would rather handle things yourself, that is fine too; we will hand over what you need.

Website care keeps your site healthy and lets you make small changes without a new quote. It covers up to 2 small change requests each month (each up to about 15 minutes) — swapping an image, updating text, prices or opening hours, adding a tracking code, or a small fix. It also covers security updates, uptime monitoring, and keeping your hosting and SSL certificate in order. The Professional package includes 3 months and the Flagship package includes 6 months.

Care covers upkeep, not new work. New pages, layout or structure changes, redesigns, new features, copywriting, and photo or design work all fall outside it — as does anything beyond 2 requests a month, or a single request taking more than about 15 minutes. Those are quoted separately by the hour or on a larger care plan, and unused requests do not roll over. We always tell you before doing anything chargeable, so you are never surprised by an invoice.

Nothing breaks and your website keeps running — you simply stop having change requests included. You can continue on a paid care plan — we quote it based on how much support you actually want, so you are not paying for a tier you do not use — or simply contact us when you need something and we quote for that piece of work. The AI Chatbot continues at RM99 per month if you want to keep it, and you can stop it at any time. We remind you before the included period runs out so it is never a surprise.

Social media is very good at creating interest and poor at capturing it. A website puts you in Google results, holds your prices and service details permanently, and gives people a way to contact you that does not depend on you watching a DM inbox. It also belongs to you — a social platform can change its rules or suspend an account at any time. For most service businesses the website is where the enquiry actually happens.

Because you are buying different things. A very cheap website is usually a template with your text dropped in — no keyword research, no search groundwork, and no structure designed to turn a visitor into an enquiry. We include all of that, along with 16 years of marketing experience deciding what goes where and why. The honest way to compare is not the invoice, it is the outcome: a site that brings four enquiries a month instead of sixteen has not saved you money. If your only need is to exist online, a cheaper option may genuinely be enough, and we will tell you so.

Starter (RM1,988) gets you a professional, mobile-ready site of up to 5 pages with basic SEO — enough to look credible and take enquiries. Professional (RM3,488) adds the things that make a website work rather than just exist: full SEO and AEO groundwork, Google Analytics, Google Business Profile setup, speed optimisation, a complete sales-funnel structure, plus 3 months of website care and 3 months of AI Chatbot. If you expect the website to actively bring you customers, Professional is the one that is built for that. If you mainly need a credible front for referrals, Starter is honestly enough.

Yes. A single-page site or landing page is a legitimate starting point, especially if you are running ads or promoting one service. It costs less than a full website and can be expanded later. Tell us your budget and what the site has to achieve, and we will tell you the smallest thing that would actually work — including when that is less than our Starter package.

We keep it simple: 50% deposit to start, 50% on completion before the site goes live. No hidden charges and nothing due before you know exactly what you are getting — the full scope is confirmed in writing first. If a larger project needs a different arrangement, tell us and we will discuss it.

Starter (RM1,988) covers up to 5 pages with responsive design, basic SEO, a WhatsApp enquiry button, a conversion-focused layout and 2 rounds of revisions. Professional (RM3,488) includes everything in Starter plus 10 pages, full SEO and AEO groundwork, Google Analytics, speed optimisation, complete sales-funnel design, Google Business Profile setup, 3 rounds of revisions, and 3 months each of website care and AI Chatbot. Flagship (RM5,988) includes everything in Professional plus 15 pages, advanced AEO, up to 3 languages, advanced funnel and landing pages, 4 rounds of revisions, and 6 months each of website care and AI Chatbot. These are founding client prices for our first 20 clients; standard prices are RM2,988, RM4,988 and RM8,988.

Your text content, your logo, and any photos you want used. If you have brand colours or existing marketing material, send those too. We give you a simple checklist upfront so nothing is missed — and this is the single biggest factor in how fast the project finishes, because delivery time is counted from when your content is ready. If any of your existing images are blurry or the wrong size, we will sort them out for you.

Yes. We start by understanding your business and agreeing the page structure, then design. You see a first draft within 3 working days and give feedback before anything is finalised. Nothing goes live until you have seen it and are happy with it.

Revision rounds are included by package: 2 rounds with Starter, 3 with Professional and 4 with Flagship. A round means you review the draft and send your changes together, and we apply them. Most projects finish comfortably within that. If you want more rounds — or a change of direction after the design is approved — we quote for it separately, so you always know where you stand.

A full website explains your whole business and serves everyone who finds you. A landing page does one job for one audience: converting traffic from a specific ad or campaign, with no navigation to wander off into. If you are running ads, a landing page usually performs better. If you need a general online presence, you need a website. Many businesses eventually have both.

Yes. The website is yours — the design, the content and the code. We do not hold your site hostage, and we do not lock you into a multi-year contract to keep it. Ask any provider this question before you sign: some very cheap annual packages keep the domain or the source code on their own account during the contract.

Yes, and we will hand over what you need to do it. The domain is registered in your name, and the site files are yours. We would rather you stay because the work is good than because leaving is difficult.

The sites we build are static, which is what makes them fast and secure — but it means content changes go through us rather than a login. For most service businesses that is a handful of updates a year, and small changes are covered during your website care period. If you genuinely need to edit weekly, tell us at the start and we will scope a system that lets you do that.

We choose the technology to fit the business. Most of our sites are custom-built rather than WordPress, which means no plugins, no login page and no database — removing the things that get most small business sites hacked. When a project genuinely needs a content system or an online store, we build on an established platform instead. We are happy to explain which we would recommend for you, and why.

We handle both for you at RM400 per year, which covers hosting and your domain name (.com or .com.my). The domain is registered in your name, so it stays yours. If you already have hosting or a domain you would rather keep, we can work with that instead — just tell us at the start.

We do not make that promise. Some agencies do offer guarantees — usually for a high monthly fee of RM1,000–5,000 — but Google's results depend on competition, your industry, your location and factors no agency controls. What we can promise is that the groundwork is done properly: technical SEO, keyword research checked against your real services, on-page structure, schema and Google Business Profile. We put what we control in writing, rather than selling a position we cannot promise.

We cannot promise a number, and we would not trust anyone who did — enquiry volume depends on your traffic, your pricing, your industry and how quickly you reply. What we can do is make sure the website is not the reason you lose an enquiry: clear messaging, visible proof, and a contact path that takes one tap. The website's job is to convert the interest that reaches it. Generating that interest is a separate conversation we are happy to have.

The credibility effect is immediate — the moment someone lands on a professional site instead of a dated one, your conversion improves. Search visibility is slower: search groundwork typically takes a few months to show movement, and competitive keywords take longer. Anyone promising fast rankings is overselling. We would rather set the expectation properly at the start than apologise for it later.

AEO means structuring your content so AI assistants like ChatGPT, Gemini and Perplexity can read it and mention your business when someone asks them a question. Is it useful? Honestly: it is growing, not dominant. Most searches still start on Google. What makes it worth doing now is that the structural work overlaps heavily with good SEO, so it costs little extra, and almost no competitor in Johor Bahru has done it yet. We will not promise you AI visibility, because AI engines publish no rankings and give no guarantees.

We publish two case studies — an accounting firm and a wellness and beauty group. If you would like, contact us and we can put together a sample for your industry. What transfers is the method: understanding what your customer needs to see before they trust you, and structuring the site around that. On our industry pages we set out exactly how we would build for professional services, health and wellness, beauty and education.